Customer Service and How to say NO!   

May 23, 2024 Thursday, 4-5 p.m. EST

Learn the following tips, skills and much more:

• When and how to thank customers
• Leading with empathy
• Alternative Options
• Being honest and transparent

Donna Horn, EdD  is Manager of Organizational Development at Seattle University in Washington.  She was former Property Manager at Southwestern Connecticut Girl Scouts.  A graduate of Fordham University with her BA and Indiana University Bloomington with an MA; Donna also has her certification in Diversity, Equity and Inclusion in the workplace from USF.  She is a National Volunteer Partner at Girl Scouts of the USA and a trainer/Facilitator at Girl Scouts of Western Washington.

This session is offered free of charge to GSSA members (please sign in to sign up for free) and costs $10 for non-members.

Questions? Contact us.